Official privacy information
Kong Casino Privacy Policy for United Kingdom Players
This Kong Casino Privacy Policy explains how personal information may be collected, used, shared, protected, retained, and managed when players in the United Kingdom use the Kong Casino website, account area, cashier, promotions, support channels, responsible-play tools, and related services.
Kong Casino Privacy Policy Quick Start
The fastest way to use this Privacy Policy is to identify the action you are taking at Kong Casino and then review the matching data purpose. Some information is needed to create and secure an account, some supports payments and verification, and some helps with safer gambling, legal duties, fraud prevention, service messages, and customer support.
Read the purpose
Check why Kong Casino needs the information: account access, payment security, age checks, support, safer play, or legal compliance.
Review your choices
Manage optional marketing, cookie choices where available, and communication settings from the account area or privacy controls.
Use your rights
Request access, correction, deletion, restriction, objection, portability, or a marketing opt-out when those rights apply.
Contact support
Use your registered account or support channel when you need help with privacy requests, verification, security, or preferences.
Privacy journey at a glance
- CollectYou provide account, contact, identity, payment, device, and support information.
- CheckDetails may be checked for eligibility, security, verification, fraud prevention, and safer gambling.
- UseInformation supports account access, payments, gameplay records, service messages, and support.
- ProtectAccess controls, monitoring, and retention rules help keep player information safer.
- RespondKong Casino handles privacy requests and explains outcomes where a right is limited by law.
What This Privacy Policy Covers
This Privacy Policy applies to personal information processed when you visit Kong Casino, register or log in, use the cashier, claim available promotions, play casino games, contact support, upload verification documents, manage responsible-play tools, change preferences, or interact with security and compliance checks.
Who this policy is for
This page is written for United Kingdom players, prospective players, and account holders who want to understand how Kong Casino handles privacy and data protection. Kong Casino services are intended for adults who are legally eligible to gamble.
If you use another Kong Casino domain, app prompt, support channel, payment page, or third-party service connected to your account, additional notices may appear at the point where information is collected.
How to read this policy
Each section explains a specific privacy topic: data categories, legal reasons, sharing, cookies, marketing, security, retention, rights, and contact routes. Some rights may depend on the lawful basis used, regulatory duties, account status, open transactions, security checks, or legal retention needs.
For account rules that sit outside privacy, read the Kong Casino Terms & Conditions. For safer-play tools, visit the responsible gambling page.
Personal Information Kong Casino May Collect
Kong Casino collects information that is necessary to run a secure online casino account, confirm eligibility, process payments, prevent misuse, respond to support requests, provide responsible-play controls, and meet legal or regulatory responsibilities in the United Kingdom.
Data categories by typical account relevance
| Data category | Examples | Why Kong Casino may use it | Player guidance |
|---|---|---|---|
| Account and contact details | Name, email address, mobile number, username, password status, country, currency, date of birth, account preferences. | To create and maintain your account, confirm contact routes, support login, send service messages, and manage preferences. | Keep your email and phone number current so security codes and account notices reach you. |
| Identity and verification information | Age confirmation, proof of identity, address information, document images, verification status, source of funds information where requested. | To check eligibility, protect accounts, prevent fraud, meet legal obligations, and support safer gambling or financial checks. | Upload clear documents only through the official account area or support route. |
| Payment and transaction information | Deposit and withdrawal records, method type, masked card or wallet details, transaction references, limits, chargeback or failed payment notes. | To process payments, reconcile balances, check ownership, prevent misuse, investigate queries, and meet accounting or legal duties. | Use payment methods in your own name and contact support if a balance update looks delayed. |
| Gameplay and account activity | Game launches, stakes, wins, losses, bonus use, wagering progress, favourites, responsible-play settings, session activity. | To show balances, provide game history, manage offers, resolve disputes, monitor safer-play signals, and maintain platform security. | Review your account history and use limits or time-outs when you want extra control. |
| Device, security, and technical data | IP address, browser, device type, approximate location signals, cookie identifiers, log files, fraud-prevention flags, error data. | To keep the site working, secure sessions, prevent unauthorised access, detect suspicious activity, and improve performance. | Use updated browsers and avoid shared devices when managing payments or documents. |
| Support and communication records | Messages, screenshots, complaint details, call or chat references where available, marketing preferences, consent records. | To answer questions, keep records of requests, improve support quality, respect opt-outs, and prove what action was taken. | Never send passwords or full payment details in a support message. |
How Kong Casino Uses Personal Information
Kong Casino uses personal information for defined purposes connected to account operation, payments, security, legal compliance, player protection, support, communication preferences, and service improvement. The exact use depends on your account status and the action you take.
Core account purposes
- Registering, authenticating, and maintaining your Kong Casino account.
- Confirming that you are eligible to use the service in the United Kingdom.
- Processing deposits, withdrawals, refunds, payment checks, and balance records.
- Providing gameplay access, bonus tracking, transaction history, and account settings.
- Responding to customer support, privacy requests, disputes, complaints, and technical issues.
Protection and compliance purposes
- Detecting account misuse, fraud, unauthorised access, suspicious payments, or bonus abuse.
- Meeting age verification, identity, anti-money-laundering, accounting, tax, and regulatory obligations.
- Supporting responsible gambling tools, affordability checks where required, and safer-play interventions.
- Maintaining platform security, logs, audit trails, and technical reliability.
- Respecting consent, marketing choices, cookie preferences, and legal data protection rights.
Lawful basis guide for common privacy purposes
When Personal Information May Be Shared
Kong Casino may share personal information only where there is a relevant reason, such as delivering the service, processing payments, verifying identity, meeting legal duties, preventing fraud, supporting safer gambling, resolving disputes, or maintaining secure technology. Sharing is limited to what is needed for the purpose.
| Recipient type | Why sharing may happen | Examples of information involved | Safeguard expectation |
|---|---|---|---|
| Payment providers and banks | To process deposits, withdrawals, refunds, payment confirmations, transaction monitoring, and payment disputes. | Transaction reference, amount, payment method, account holder checks, masked payment information. | Payment security checks, access limits, and records matched to account activity. |
| Identity and verification partners | To confirm age, identity, address, account ownership, and eligibility where checks are required. | Name, date of birth, address, verification result, document status, source of funds information where requested. | Purpose-limited checks and secure handling of verification results. |
| Game, platform, and technology suppliers | To run games, maintain account services, host data, detect technical problems, and improve site reliability. | Session IDs, gameplay records, device data, log files, error reports, account status signals. | Access controls, service contracts, monitoring, and technical security measures. |
| Fraud, risk, and security services | To detect suspicious activity, protect accounts, prevent unauthorised access, investigate misuse, and keep the platform safe. | IP address, device signals, payment risk signals, account activity, login history, security flags. | Use limited to prevention, detection, investigation, and security purposes. |
| Regulators, authorities, and legal advisers | To meet legal obligations, respond to lawful requests, comply with gambling regulation, or handle legal claims. | Account records, transaction history, verification evidence, support records, responsible-play records where required. | Disclosure only where required, permitted, or necessary for the legal purpose. |
| Support and safer-play resources | To help with player support, account controls, self-exclusion signals, and harm-prevention actions where appropriate. | Contact details, account status, safer-play setting, request history, support notes. | Minimal sharing matched to the support or protection need. |
Cookies, Similar Technologies, and Device Information
Kong Casino may use cookies, local storage, pixels, tags, log files, and similar technologies to keep the site working, remember preferences, secure sessions, understand performance, support responsible account controls, and deliver relevant service or marketing messages where allowed.
Cookie and device data categories
Managing cookies
Where a cookie banner or preference centre is available, use it to review optional categories. You can also manage cookies through your browser settings, although blocking strictly necessary cookies may affect login, cashier, account security, and gameplay access.
Device and location signals
Kong Casino may process IP address, browser type, operating system, device identifiers, session logs, and approximate location signals to support security, eligibility, fraud prevention, and platform performance. These signals help protect accounts and reduce misuse.
Marketing Messages and Communication Preferences
Kong Casino may send service messages that are necessary for your account, such as security notices, payment updates, verification requests, safer-play messages, changes to terms, or support replies. Promotional messages are different and can usually be managed through your account preferences, email unsubscribe links, SMS instructions, or support.
Service communications
These messages help operate your account and may continue even if you opt out of marketing. Examples include password reset instructions, verification reminders, transaction updates, privacy replies, complaint handling, and responsible-play notices.
Promotional communications
These may include bonus updates, loyalty news, game announcements, or personalised offers where permitted. You can change marketing choices without closing your account. Allow a short period for preference changes to apply across all systems.
How Long Kong Casino Keeps Personal Information
Kong Casino keeps personal information for as long as needed for the purpose it was collected, including account operation, legal compliance, security, payment records, dispute handling, responsible-play obligations, accounting, regulatory duties, and fraud prevention. Some records may need to be retained after an account closes where the law, regulation, security, or a dispute requires it.
Retention criteria by record type
Security Measures and Player Responsibilities
Kong Casino uses technical and organisational measures designed to protect personal information from unauthorised access, loss, misuse, alteration, or disclosure. No online service can remove every risk, so players also have an important role in keeping account access safe.
How Kong Casino helps protect data
- Login and session controls for account access.
- Payment and verification checks where required.
- Monitoring for suspicious account activity and fraud indicators.
- Access restrictions for staff, suppliers, and support processes.
- Record keeping so account changes and requests can be investigated.
What you can do
- Use a strong password that is not used on other websites.
- Keep your email, phone number, and device secure.
- Log out on shared or public devices.
- Do not send passwords, full card numbers, or security codes to support.
- Contact Kong Casino quickly if you suspect unauthorised access.
Your Privacy Rights in the United Kingdom
Depending on the information, purpose, lawful basis, and any legal restrictions, you may have rights to access, correct, delete, restrict, object to, or move your personal information. You may also withdraw consent where processing is based on consent and object to direct marketing.
Rights request route
- 1Choose requestAccess, correction, deletion, restriction, objection, portability, or consent withdrawal.
- 2Confirm identityKong Casino may need to confirm the request is from the account holder.
- 3Explain scopeInclude the account, data type, date range, or message you want reviewed.
- 4Review limitsSome requests may be limited by law, security, payment, or regulatory duties.
- 5Receive responseKong Casino responds with action taken or an explanation.
- 6Escalate if neededYou may contact support again or raise a concern with the ICO.
| Right | What it means | Useful details to include | Possible limitation |
|---|---|---|---|
| Access | Ask for a copy of personal information Kong Casino holds about you. | Your registered email, username, account ID if known, and the information or date range requested. | Identity checks and legal exemptions may apply. |
| Rectification | Ask to correct inaccurate or incomplete personal information. | The incorrect field, the correct information, and evidence where needed. | Some changes may require verification before they appear on the account. |
| Erasure | Ask for deletion of personal information where this right applies. | The account or data category you want deleted and why you believe deletion applies. | Records may need to be kept for legal, regulatory, payment, security, or dispute reasons. |
| Restriction | Ask Kong Casino to limit use of certain information while a concern is checked. | The information in question and the reason you want processing restricted. | Core account, legal, and security processing may continue where required. |
| Objection | Object to processing based on legitimate interests or direct marketing. | The processing activity you object to and any relevant circumstances. | Some processing may continue if there are compelling legitimate grounds or legal needs. |
| Portability | Request certain information in a commonly used format where the right applies. | The data set requested and the account details needed to verify you. | Usually applies to certain data processed by automated means under consent or contract. |
Age Restrictions and Children’s Data
Kong Casino is not intended for children. Players must meet the legal age and eligibility requirements that apply in the United Kingdom. Kong Casino may process date of birth, age verification signals, identity documents, and account activity information to prevent underage access and comply with legal obligations.
If underage access is suspected
Kong Casino may suspend access, request verification, investigate account activity, cancel transactions where required, or take other action permitted by law and account terms. Parent, guardian, or third-party concerns should be raised through official support routes.
Responsible access
Keep login details private, avoid saving passwords on shared family devices, and use device-level controls where appropriate. Safer-play and account-security tools are designed to protect eligible players and help prevent unauthorised use.
International Transfers and Supplier Locations
Some technology, payment, verification, support, hosting, analytics, security, or platform suppliers may process information outside the United Kingdom. Where international transfers are needed, Kong Casino expects appropriate safeguards to be used so personal information remains protected in line with applicable data protection requirements.
What safeguards may involve
Safeguards can include contractual protections, security controls, due diligence on suppliers, access restrictions, transfer risk checks, and use of recognised data protection mechanisms where required. Kong Casino limits supplier access to what is needed for the service or legal purpose.
Changes to This Kong Casino Privacy Policy
Kong Casino may update this Privacy Policy when services, legal requirements, security practices, supplier arrangements, payment methods, verification processes, responsible-play requirements, or communication features change. Material updates may be shown on this page, in the account area, through service messages, or by another suitable notice.
How to stay informed
Revisit this Privacy Policy periodically and check your account messages for important service updates. If a change affects optional choices, Kong Casino may ask you to refresh preferences where required.
Where related rules live
Privacy explains data handling. Account rules, payment conditions, bonus terms, and player responsibilities are set out separately in the Terms & Conditions and account area.
Contact Kong Casino About Privacy
For privacy questions, data requests, marketing preferences, cookie concerns, account security questions, or support with this Privacy Policy, contact Kong Casino through the logged-in account area or the official support route. Use your registered email or username, describe the request clearly, and do not include passwords or full payment credentials.
What to include
- Your registered email address or username.
- The privacy right or topic you want help with.
- The account area, message, transaction, or document type involved.
- A clear description of the outcome you are requesting.
- Any reference number from a previous support conversation.
What not to include
- Your password, one-time passcode, or security answers.
- Full card numbers, CVV codes, or online banking passwords.
- Unrequested document scans sent outside official upload routes.
- Information about another player unless you have authority to act.
- Repeated duplicate requests before support has responded.
Privacy-first next step
Review and Manage Your Kong Casino Privacy Choices
Your privacy settings help keep your Kong Casino account clear, secure, and easy to manage. Review your contact details, communication preferences, cookie choices where available, security settings, and responsible-play controls whenever your account details or preferences change.
